Effective Date: 28 November 2024
Charleston HealthSpan Institute (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, HIPAA, and other federal and state privacy regulations.
1. Information We Collect
We collect only the information necessary to provide our services effectively and to comply with legal requirements. This may include:
- Personal identifiers, such as name, email address, phone number, and physical address.
- Health-related information necessary for the provision of care, including medical history, diagnoses, and treatment plans.
- Communications data, such as text message interactions, appointment confirmations, and inquiries.
We do not collect sensitive information unrelated to the provision of our services and will only process your data with your consent or as required by law.
2. How We Use Your Information
We use the information collected for the following purposes:
- To deliver healthcare services and communicate effectively about your care.
- To confirm appointments, provide reminders, and respond to inquiries.
- To securely manage and store medical records through trusted third-party tools.
- To comply with regulatory and legal obligations, including data security laws and reporting requirements.
We do not use your information for marketing purposes without your explicit consent.
3. Use of Third-Party Tools
Charleston HealthSpan Institute utilizes trusted third-party tools to provide efficient and secure care. These tools are used exclusively for purposes related to your direct care and are bound by confidentiality agreements and industry regulations. Examples include:
- RingCentral: For secure text messaging and phone communications.
- Practice Fusion: For maintaining and managing electronic medical records.
All third-party providers are contractually obligated to comply with privacy and data security standards, including HIPAA regulations where applicable. We do not permit these third parties to use your information for their own purposes.
4. Text Messaging Compliance
Charleston HealthSpan Institute adheres to strict compliance standards for text messaging, including:
- TCPA Compliance: We only send text messages to users who have provided explicit, verifiable consent. You may opt out at any time by replying “STOP.”
- 10DLC Requirements: All business text messaging campaigns are registered and comply with A2P 10DLC regulations, as mandated by telecommunications carriers and regulatory agencies.
- Data Security: Text messaging data is securely stored and used solely for communication related to your care.
By consenting to receive text messages, you agree to abide by these terms and acknowledge that standard messaging rates may apply based on your carrier plan.
5. Data Security Measures
We employ industry-standard security measures to protect your data from unauthorized access, including:
- Encryption of sensitive data during transmission and at rest.
- Access controls to ensure only authorized personnel can access your information.
- Regular security audits and updates to align with evolving threats and regulations.
In the unlikely event of a data breach, we will notify affected parties in accordance with applicable laws.
6. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. However, we may share information in the following limited circumstances:
- With trusted third-party tools or service providers (e.g., RingCentral, Practice Fusion) solely for the purpose of delivering or improving healthcare services.
- To comply with legal obligations, such as responding to court orders or subpoenas.
We will always seek your explicit consent before sharing any information beyond these stated purposes.
7. Your Privacy Rights
Under applicable laws, you have the following rights:
- The right to access and review the personal information we hold about you.
- The right to request corrections to inaccurate or incomplete data.
- The right to opt out of text messaging or email communications at any time.
- The right to request deletion of your data, subject to legal retention requirements.
To exercise these rights, you may contact us by emailing Info@charlestonhealthspan.com or by calling us directly at (843) 375-6588. We are committed to addressing your requests in a timely manner.
8. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:
Charleston HealthSpan Institute
125 River Landing Dr #101
Daniel Island, SC 29492
Phone: (843) 375-6588
Email: Info@charlestonhealthspan.com
We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or for other operational purposes. Any updates will be posted on this page, with the effective date clearly indicated.